Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to JOYFAN.
The terms “we,” “us,” and “our” refer to JOYFAN. JOYFAN operates this online store and website, including all related information, content, features, tools, products, and services provided to you (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer the Services.
These Terms of Service (“Terms”), together with our Privacy Policy, Shipping Policy, Cancellation & Return Policy, and any other policies referenced herein, describe your rights and responsibilities when accessing or using our Services.
Please read these Terms carefully before accessing or using our website.
By visiting, accessing, interacting with, or purchasing from our website, you agree to be bound by these Terms and all policies incorporated by reference.
If you do not agree to these Terms, you should not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state, province, country, or jurisdiction of residence, or that you have obtained any consent required by applicable law.
To use certain features of our Services or make a purchase, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.
You may not sell, transfer, assign, or license your account to another person without our prior permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products, specifications, colors, images, dimensions, features, and other product information as accurately as possible.
However, product colors and appearance may vary depending on your screen, device, display settings, lighting conditions, or other factors.
Product images are provided for illustration purposes and may not always perfectly represent the appearance of the actual product.
Product descriptions, specifications, prices, availability, and other information may be updated or changed from time to time.
We reserve the right to discontinue products or limit the quantities available for purchase where reasonably necessary.
Products available for purchase may differ depending on the customer's country or region.
We may limit the sale or availability of certain products to specific individuals, geographic areas, markets, countries, or jurisdictions where permitted by applicable law.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
JOYFAN reserves the right to accept, reject, limit, or cancel an order where reasonably necessary, including in circumstances involving:
- payment authorization issues;
- suspected fraud or unauthorized payment activity;
- incorrect pricing;
- product availability;
- incorrect product information;
- shipping restrictions;
- regulatory or geographic restrictions; or
- unusual or suspicious order activity.
Your order is considered accepted after we have successfully processed your payment and confirmed the order.
Please carefully review your order details before submitting your purchase.
Order cancellations, returns, refunds, and exchanges are governed by our Cancellation & Return Policy.
If we cancel or modify an order, we will attempt to notify you using the contact information provided with your order.
Products purchased through our website are generally intended for personal or household use unless otherwise agreed.
Nothing in this Section limits any mandatory cancellation, withdrawal, refund, repair, replacement, or other consumer rights available under applicable law, including any mandatory rights available to consumers in the European Union or the United Kingdom.
SECTION 4 – PRICES, TAXES, AND BILLING
Prices, promotions, discounts, and offers may change without prior notice.
The price charged for a product will generally be the price displayed at the time the order is submitted and confirmed.
Unless otherwise stated at checkout, displayed prices may not include applicable sales tax, VAT, import duties, customs charges, or other government-imposed fees.
For international orders, customers may be responsible for any applicable VAT, import duties, customs charges, taxes, brokerage fees, or similar charges imposed by the destination country or region, unless such charges are collected or otherwise stated at checkout.
You agree to provide accurate, complete, and current billing and payment information.
You represent that you are authorized to use the payment method submitted with your order.
You agree to pay all charges associated with your order, including applicable product prices, shipping charges, taxes, and other fees disclosed at checkout.
Currency availability may vary depending on the country, market, payment method, or payment provider.
SECTION 5 – SHIPPING AND DELIVERY
Orders may be fulfilled and shipped directly from fulfillment partners, suppliers, or facilities located in China or other locations outside the customer's country of residence.
Shipping availability, delivery options, and estimated delivery times may vary by destination.
Delivery times displayed on our website are estimates and are not guaranteed.
Shipping and delivery may be affected by circumstances outside our reasonable control, including:
- carrier delays;
- customs clearance or customs inspections;
- weather conditions;
- public holidays;
- transportation disruptions;
- local delivery conditions;
- incorrect or incomplete delivery information; or
- other unexpected logistics events.
Customers are responsible for providing a complete and accurate shipping address.
Once an order has entered fulfillment or has been shipped, we may not be able to change or redirect the delivery address.
Tracking information will generally be provided after the order has been dispatched, where tracking is available.
If your shipment appears to be lost, damaged, significantly delayed, or otherwise has a delivery issue, please contact us at 815012933@qq.com.
Additional information is available in our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
All content made available through our Services, including trademarks, logos, brand names, text, images, graphics, videos, product descriptions, designs, layouts, and other materials, is owned by JOYFAN, our affiliates, licensors, suppliers, or other applicable rights holders.
Such content may be protected by copyright, trademark, patent, design, and other intellectual property laws.
Our Services are provided for personal and non-commercial use unless otherwise expressly permitted.
You may not reproduce, modify, distribute, publicly display, republish, download, sell, license, commercially exploit, or otherwise use protected materials from our Services without prior authorization from the applicable rights holder.
Nothing in these Terms grants you ownership of any intellectual property belonging to JOYFAN, Shopify, or any third party.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools, applications, integrations, payment services, analytics tools, or other services.
We do not necessarily control or monitor these third-party services.
Third-party tools and services may be provided on an “as is” and “as available” basis.
Your use of such services is at your discretion and may also be subject to the terms, conditions, and privacy policies of the applicable third-party provider.
We may introduce new tools, features, integrations, or resources in the future, and they will also be considered part of the Services.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, platforms, or resources.
We are not responsible for examining, evaluating, or guaranteeing the content, accuracy, security, privacy practices, products, or services provided by third parties.
If you access third-party websites or services, you do so at your own discretion.
Please review the applicable policies and terms of any third-party website before making a transaction or providing personal information.
Questions or disputes concerning third-party products or services should generally be directed to the applicable third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
JOYFAN is powered by Shopify, which provides the e-commerce infrastructure that enables us to operate our online store.
However, purchases made through our store are transactions between you and JOYFAN.
Shopify is not the seller of the products purchased through our store.
To the extent permitted by applicable law, Shopify is not responsible for product-related claims, losses, injuries, damages, fulfillment, shipping, returns, refunds, or other issues arising from transactions between you and JOYFAN.
SECTION 10 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Our Services are hosted by Shopify, and Shopify may collect and process certain personal information necessary to operate, secure, maintain, and improve the Services.
Information may also be shared with payment processors, fulfillment providers, shipping providers, analytics providers, customer-service providers, and other service providers where necessary to process orders or operate our business.
Where applicable, personal information may be processed or transferred internationally in accordance with applicable data-protection requirements.
Please review our Privacy Policy for more information about how personal information is collected, used, shared, and protected.
SECTION 11 – FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, videos, ideas, feedback, or other content to us, you represent that you have the necessary rights to provide such content.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, distribute, and adapt such content for purposes including operating, improving, and promoting our Services, subject to applicable law.
You agree that submitted content will not:
- violate another person's intellectual property rights;
- violate privacy or publicity rights;
- contain unlawful, abusive, or defamatory content;
- contain malicious software;
- intentionally misrepresent your identity or experience; or
- otherwise violate applicable law.
We may remove or moderate content that we reasonably determine violates these Terms or applicable law.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Information on our website may occasionally contain errors, inaccuracies, or omissions relating to:
- product descriptions;
- specifications;
- pricing;
- promotions;
- shipping charges;
- delivery times;
- inventory;
- product availability; or
- other product or service information.
We reserve the right to correct such errors, update information, or cancel affected orders where reasonably necessary.
If an order is canceled because of an error and payment has already been collected, we will issue an appropriate refund in accordance with applicable law and our Cancellation & Return Policy.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use the Services:
- for unlawful, fraudulent, or malicious purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to harass, abuse, threaten, defame, or harm others;
- to provide intentionally false or misleading information;
- to impersonate another person or organization;
- to distribute viruses, malware, or harmful code;
- to collect personal information about others without authorization;
- to spam, phish, scrape, or misuse our Services;
- to bypass security measures or access restrictions; or
- to interfere with the normal operation of our Services.
We reserve the right to restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.
SECTION 14 – AUTOMATED SYSTEMS AND AGENTS
Automated software, bots, AI agents, scraping tools, or similar automated systems may not access or interact with our Services in a manner that:
- circumvents security controls;
- misrepresents automated activity as human activity;
- interferes with the normal operation of the website;
- collects information in violation of applicable law or these Terms;
- bypasses CAPTCHA or other access-control measures; or
- imposes an unreasonable burden on our systems.
We may restrict or block automated access where reasonably necessary to protect our Services.
This Section does not prohibit automated access that we expressly authorize or that is required by applicable law.
SECTION 15 – TERMINATION
We may suspend or terminate access to our Services where permitted by applicable law, including where a user violates these Terms or engages in fraudulent, unlawful, abusive, or harmful activity.
Any obligations or liabilities incurred before termination will survive termination where applicable.
Sections that by their nature should continue after termination, including intellectual property provisions, disclaimers, limitations of liability, indemnification provisions, and payment obligations, will remain effective.
SECTION 16 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, errors, or security issues.
Except where expressly stated or required by applicable law, we do not make additional warranties regarding the Services or products offered through the website.
Nothing in these Terms excludes or limits any warranty, guarantee, statutory right, or consumer protection that cannot legally be excluded or limited.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, JOYFAN and its affiliates, employees, contractors, service providers, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from your use of the Services.
This may include loss of profits, revenue, savings, business opportunities, or data.
However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in this Section limits mandatory consumer remedies relating to defective, unsafe, incorrectly supplied, or otherwise non-conforming products.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless JOYFAN, Shopify, our affiliates, employees, contractors, service providers, and licensors from third-party claims arising from:
- your material violation of these Terms;
- your violation of applicable law;
- your infringement of another person's rights; or
- misuse of the Services.
This Section applies only to the extent permitted by applicable law and does not limit any mandatory consumer rights.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted and enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue in full force and effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our:
- Privacy Policy;
- Cancellation & Return Policy;
- Shipping Policy; and
- other policies posted on our website,
constitute the agreement governing your use of the Services, subject to any mandatory rights that apply under applicable law.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.
We may transfer or assign our rights or obligations where reasonably necessary in connection with the operation, restructuring, sale, transfer, or reorganization of our business, subject to applicable law.
SECTION 22 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms shall be governed and interpreted in accordance with applicable law.
Nothing in these Terms limits, excludes, or overrides any mandatory consumer rights or protections available to you under the laws of the country or region in which you reside.
If you are a consumer located in the European Union or the United Kingdom, you retain all mandatory consumer rights and remedies available to you under applicable consumer-protection law.
Nothing in these Terms requires a consumer to waive any legal right that cannot lawfully be waived.
SECTION 23 – HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, policies, products, markets, or legal requirements.
The most current version will be posted on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 25 – CONTACT INFORMATION
If you have questions regarding these Terms, your order, shipping, cancellations, returns, refunds, or our Services, please contact us at:
JOYFAN
Customer Support Email: 815012933@qq.com