PRIVACY POLICY

Last updated: October 7, 2026

JOYFAN operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, use, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable person.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, financial account information, transaction details, payment method, payment confirmation, and related payment information.
• Account information, including your username, password, security questions, preferences, and account settings.
• Transaction information, including the products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your transaction history.
• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.
• Preferences and inferred information, where permitted by law, based on your interactions with our Services, products, marketing, or advertising.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use the Services, contact us, or otherwise provide us with information.
• Automatically through the Services, including through your device, browser, cookies, pixels, tags, and similar technologies.
• From service providers, including providers that help us process payments, fulfill orders, provide shipping, host technology, provide analytics, or support customer service.
• From business, advertising, and marketing partners.
• From other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Provide, Operate, and Improve the Services

We may use your personal information to:

• process and fulfill orders;
• process payments;
• arrange shipping and delivery;
• facilitate returns, exchanges, cancellations, and refunds;
• create and manage customer accounts;
• remember preferences and products you may be interested in;
• provide customer support;
• send order, account, or transaction-related notifications;
• recommend products or services;
• personalize and improve the shopping experience; and
• maintain, operate, troubleshoot, and improve the Services.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including:

• sending promotional communications by email or other permitted channels;
• showing advertisements for our products or services;
• measuring the effectiveness of marketing campaigns; and
• personalizing advertisements based on your activity, purchases, interests, or interactions with the Services, where permitted by law.

Where required by law, we will obtain your consent before sending certain marketing communications or using your information for certain advertising purposes.

Security and Fraud Prevention

We may use personal information to:

• authenticate accounts;
• provide a secure payment and shopping experience;
• detect, investigate, prevent, or respond to fraud, abuse, security threats, or illegal activity;
• protect our customers, business, and Services; and
• enforce our terms and policies.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

Communicating with You

We may use your personal information to:

• respond to inquiries;
• provide customer support;
• communicate about orders, shipping, returns, refunds, or account activity; and
• maintain our business relationship with you.

Legal and Compliance Purposes

We may use personal information where necessary to:

• comply with applicable laws and regulations;
• respond to valid legal process or government requests;
• investigate or participate in disputes, legal claims, or proceedings;
• enforce our agreements and policies; and
• protect our legal rights and interests.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate, secure, analyze, and improve the Services.

These technologies may be used to:

• remember your preferences;
• keep items in your shopping cart;
• understand how visitors use our website;
• measure website performance;
• support analytics;
• prevent fraud;
• personalize content; and
• provide or measure advertising.

Depending on where you live, you may have the right to manage or withdraw consent for certain cookies or similar technologies.

Your browser may also allow you to block or delete cookies, although doing so may affect certain website features.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

This may include disclosure:

• To Shopify, which hosts and supports our online store.
• To payment processors and payment service providers for transaction processing, fraud prevention, refunds, and related payment services.
• To fulfillment, logistics, and shipping providers to process, ship, and deliver your orders.
• To analytics and technology providers that help us understand, operate, secure, and improve the Services.
• To customer support and cloud-service providers that provide services on our behalf.
• To advertising and marketing partners, where permitted by law.
• When you request, direct, or consent to a disclosure, such as when interacting with third-party integrations or social media features.
• To our affiliates or related entities, where applicable.
• In connection with a business transaction, such as a merger, acquisition, restructuring, financing, sale, or bankruptcy.
• Where required by law, including to comply with subpoenas, court orders, government requests, or other valid legal process.
• To protect rights and safety, including to enforce our terms, prevent fraud, or protect our customers, business, or others.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide, maintain, secure, and improve the Services.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers in countries other than the country in which you reside.

We may also use Shopify features that incorporate data and information obtained from your interactions with our store and, where applicable, interactions with Shopify or other merchants.

In certain circumstances, Shopify may independently determine how certain personal information is processed and may be responsible for responding to requests relating to that processing.

To learn more about how Shopify processes personal information and the rights that may be available to you, please review Shopify’s applicable consumer privacy notices and privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website or service that is not controlled by us, you should review that third party’s privacy, security, and other applicable policies.

We are not responsible for the privacy practices, security, accuracy, content, or availability of third-party websites or services.

Information you choose to provide in public or semi-public areas, including social media platforms, may be visible to other users and may be used by third parties.

The inclusion of a third-party link does not necessarily imply endorsement of that third party or its services.

Children’s Data

The Services are not intended for children.

We do not knowingly collect personal information from children under the age at which they may lawfully provide consent in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the information below so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;
• fulfill orders;
• maintain customer accounts;
• comply with legal, tax, accounting, and regulatory requirements;
• resolve disputes;
• prevent fraud;
• enforce agreements and policies; and
• protect our legitimate business interests.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may be subject to legal exceptions or limitations.

Right to Access or Know

You may have the right to request access to personal information we hold about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format or request that it be transferred to another organization where technically feasible and legally required.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain uses of your personal information that may be considered a “sale,” “sharing,” or use for targeted advertising under applicable privacy laws.

Where available, you may exercise such rights through the privacy controls provided on our website.

If applicable, supported Global Privacy Control signals may also be treated as opt-out requests for the browser or device from which the signal is received.

Managing Marketing Preferences

You may opt out of receiving promotional emails by using the unsubscribe link included in those communications.

Even if you opt out of promotional communications, we may continue to send transactional or service-related messages, such as order confirmations, shipping updates, security notices, or account communications.

Additional Rights for European Economic Area and United Kingdom Residents

If you reside in the European Economic Area or the United Kingdom, and subject to applicable legal limitations and exceptions, you may also have the following rights:

• the right to object to certain processing;
• the right to request restriction of processing;
• the right to withdraw consent where processing is based on consent;
• the right to request access, correction, deletion, or portability;
• the right to object to direct marketing; and
• the right to lodge a complaint with a competent data-protection authority.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Where processing is based on our legitimate interests, you may have the right to object to that processing in certain circumstances.

You may exercise applicable rights by contacting us using the contact details below.

We may need to verify your identity before processing certain privacy requests.

Where permitted by law, you may also authorize another person to submit a request on your behalf.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have concerns or complaints about how we process personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data-protection or privacy authority.

Residents of the European Economic Area may contact the applicable supervisory authority in their country of residence.

Residents of the United Kingdom may have the right to contact the UK Information Commissioner’s Office or another competent authority.

International Transfers

We may transfer, store, and process personal information in countries other than the country in which you reside.

These countries may have data-protection laws that differ from those in your country.

Where required by applicable law, we use recognized legal mechanisms to support international transfers of personal information.

For transfers of personal information from the European Economic Area or the United Kingdom, this may include:

• an adequacy decision;
• the European Commission’s Standard Contractual Clauses;
• the UK International Data Transfer Agreement;
• the UK Addendum to the European Commission’s Standard Contractual Clauses; or
• another lawful transfer mechanism recognized by the applicable authority.

Data Sharing and Advertising Choices

Depending on the privacy laws that apply to you, you may have the right to opt out of certain advertising, profiling, data-sharing, or similar activities.

Where such rights apply, you may use the privacy controls or opt-out tools made available on our website.

Where required by law, we will honor valid requests to limit or opt out of covered processing activities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our:

• business practices;
• Services;
• technology;
• legal obligations;
• privacy practices; or
• regulatory requirements.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date.

Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights that may be available to you, please contact us at:

JOYFAN
Customer Support / Privacy Contact
Email: 815012933@qq.com

If JOYFAN is operated by a registered business entity, the applicable legal business name may be disclosed on the website or in our legal notices where required by law.

For purposes of applicable data-protection laws, JOYFAN is the controller of personal information to the extent required by applicable law.