Refund policy

Cancellation & Return Policy

Order Cancellations

You may request a full cancellation and refund before your order has been shipped.

If you need to cancel an order, please contact us as soon as possible at 815012933@qq.com.

We cannot guarantee cancellation once an order has entered fulfillment or has already been shipped.

For customers in the United States and Canada, once an order has been shipped, we generally do not accept voluntary returns or provide refunds solely for change-of-mind reasons, except where otherwise required by applicable law.

For customers in the European Union and the United Kingdom, statutory cancellation and withdrawal rights described below will apply.

European Union and United Kingdom Customers

If you are a consumer located in the European Union or the United Kingdom and purchase goods online from us, you generally have the right to cancel your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions. Eur-Lex

To exercise this right, please contact us at 815012933@qq.com within the applicable cancellation period and clearly state that you wish to cancel your purchase.

After notifying us of your cancellation, you must return the goods in accordance with the return instructions we provide. For UK customers, goods should generally be returned within 14 days after notifying us of the cancellation. GOV.UK

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the direct cost of returning the goods.

Returned goods should be handled only to the extent reasonably necessary to inspect their nature, characteristics, and function. We may reduce the refund if the value of the goods has been diminished as a result of handling beyond what would reasonably be permitted in a physical retail store, where permitted by law. GOV.UK

Certain products may be excluded from statutory cancellation rights where permitted by applicable law, including clearly personalized or made-to-order goods and certain sealed products after the seal has been broken. European Union

These rights are in addition to any rights you may have in relation to defective, damaged, incorrect, or non-conforming goods.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at 815012933@qq.com.

Please include your order number, a description of the issue, and clear photos or videos where applicable.

After reviewing your claim, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include a replacement, repair, partial refund, full refund, or another appropriate solution.

Please do not send any item back before contacting us. If a return is required, we will provide the appropriate return instructions and return address after your request has been reviewed.

Non-Returnable Items

Certain items may not be eligible for voluntary returns, including:

customized or personalized products;
gift cards;
hazardous materials;
flammable liquids or gases; and
other items that cannot reasonably be resold after delivery.

Please contact us if you have questions about whether a particular item is eligible for return.

These exclusions do not limit any statutory rights relating to damaged, defective, incorrectly supplied, unsafe, or otherwise non-conforming goods, and do not override mandatory consumer rights applicable in the European Union, United Kingdom, or other jurisdictions.

Exchanges

Changes or exchanges may be requested before an order has been shipped.

For customers in the United States and Canada, once an order has shipped, we generally do not offer exchanges solely because you changed your mind.

For customers in the European Union and the United Kingdom, your statutory cancellation rights remain available as described above.

If the item you received is damaged, defective, or incorrect, please contact us so that we can provide an appropriate solution.

Refunds

For approved cancellations made before shipment, refunds will be issued to the original payment method.

For approved claims involving damaged, defective, incorrect, or otherwise eligible items, we will notify you once your request has been reviewed or, where applicable, once the returned item has been received and inspected.

For European Union and United Kingdom statutory cancellations, refunds will be handled in accordance with applicable consumer law. Where required, this includes refunding the standard outbound delivery cost originally paid by the customer. GOV.UK

Approved refunds will generally be submitted to the original payment method within 10 business days, although statutory deadlines that provide greater consumer protection will apply where required by law.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed after we confirm that your refund has been approved, please contact us at 815012933@qq.com.

Return Instructions

Please contact us before sending any item back.

Do not return products to the original shipping address unless we specifically instruct you to do so.

If a return is approved or you exercise an applicable statutory cancellation right, we will provide the correct return address and return instructions based on your order and location.